Each Brightbox is preconfigured with a user named bbox-admin with full root-level privileges. It's there to be used by the Brightbox admin team to do work on your Brightbox only at your request. For example, if you've purchased a fully managed system or you contract us to do a particular job, or we offer to help troubleshoot a support request you've made.
The account has no password and is instead protected by a (much stronger) SSH key. It is also only allowed to login from the Brightbox internal network - never from an untrusted network.
It will never be used without your explicit prior consent in each case.
This account may be unacceptable to some, so there are some steps you can take to disable or remove it.
Disabling the account allows you to easily re-enable it later, to allow Brightbox to do a particular job for you.
Run the following command as your rails user:
sudo usermod -s /bin/false bbox-admin
To re-enable it:
sudo usermod -s /bin/bash bbox-admin
To remove the account completely:
sudo deluser --remove-home bbox-admin